Accessible performances
At Theatre Royal Windsor, we are dedicated to making our performances accessible to everyone. We offer a range of performances tailored to meet the needs of all our visitors.
If you have specific seating needs, please contact our Box Office Team in advance, and our friendly Sales Advisors will assist in finding the best option for your comfort. We’re here to make your visit as enjoyable as possible!
ACCESS SCHEME
Our Access Scheme makes it easier for you to book accessible seats, companion tickets and facilities. It will also ensure our customer-facing staff teams have the information they need in order to make sure you can enjoy first-class customer service.
To become a member of the Theatre Royal Windsor Access Scheme, please complete the registration form:
Access Scheme registration form
or
Please let us know the show and the date you wish to attend and one of our team will be in touch. Please note that we do ask for proof of eligibility.
Alternatively you can write to us at:
Access Scheme
Theatre Royal Windsor
32 Thames Street
Windsor
Berkshire
SL4 1PS
ASSISTANCE DOGS
If you are planning to bring an Assistance Dog to the theatre, we kindly ask that you contact our Box Office in advance. This allows us to make the necessary arrangements to ensure you and your dog have a comfortable and enjoyable experience.
For accessibility and ease, we will reserve seating at the end of a row, providing ample space for your Assistance Dog to sit with you.
Our team is happy to discuss any specific requirements you may have and find the best seating option to suit your needs.
If you have any questions or need further assistance, our friendly Sales Advisors are always on hand to help.
We want to make your visit as smooth and stress-free as possible, so please don’t hesitate to reach out.
For more information, send us an email:
Alternatively, call our Box Office Team on 01753 853 888 for assistance.
ASSISTED LISTENING
Theatre Royal Windsor provides a ListenIR Infrared System to assist guests who are hard of hearing.
This system enhances sound quality, allowing you to enjoy the performance with greater clarity.
Headsets for the ListenIR system are available to borrow from the Theatre Shop in the foyer before each performance.
These are provided on a first come, first served basis, and a refundable £5 deposit is required.
For added comfort and convenience, we also welcome guests to bring their own earphones or headphones to use with our infrared receivers. This allows for a more personalised listening experience, ensuring you can enjoy the show in the way that suits you best.
If you have any questions or need assistance, our friendly staff will be happy to help.
For more information, send us an email:
Alternatively, call our Box Office Team on 01753 853 888 for assistance.
AUDIO DESCRIBED PERFORMANCES
An audio-described performance designed for the visually impaired, usually held on the final Thursday matinee of a production.
A narrator describes the on-stage action in real-time, which is transmitted through headsets available from the theatre shop for a refundable £5 deposit.
Please ensure that you book at least 24 hours in advance and select the “Audio Description” ticket option when choosing your seats online. Alternatively, call our Box Office Team on 01753 853 888 for assistance.
Upcoming Audio Described Performances:
BSL INTERPRETED AND CAPTIONED PERFORMANCES
From time to time, we offer BSL-interpreted and capioned performacnes to make our shows more accessible for our deaf and hard-of-hearing audience members.
BSL-interpreted performances feature a British Sign Language interpreter positioned at the side of the stage, translating the dialogue in real time. In captioned performances, spoken words appear as text on a screen above or beside the stage, allowing audience members to follow along visually.
We are committed to creating an inclusive theatre experience and strive to provide these enhanced performances whenever possible. Whether you use BSL or benefit from captions, we want to ensure you can fully enjoy the magic of live theatre.
Upcoming BSL Performances:
At the moment, we don’t have any BSL-interpreted or captioned performances scheduled, but we are working to bring more accessible shows to our programme soon. Please check back for updates.
COMPANION TICKETS
Customers who require a companion to attend a performance due to a disability or access needs can apply for complimentary companion tickets. This service is designed to ensure that everyone can enjoy the theatre comfortably, with the support they need.
To qualify, we kindly ask for proof of eligibility, which may include:
• Disability Living Allowance (DLA)
• Personal Independence Payment (PIP)
• Blue Badge
• Sight Impaired/ Severely Sight Impaired Registration.
This helps us ensure that our services are only accessible to those who need them.
To register, simply complete our Access Registration Form (above). For more information, send us an email:
Alternatively, call our Box Office Team on 01753 853 888 for assistance.
LEVEL ACCESS
Wheelchair users and those needing step-free access can enter the Front Stalls and Stalls Bar via the back of the building. Several wheelchair positions are available in the auditorium, with removable seats for wheelchair accommodation or transfer.
The Stalls Bar is fully accessible from the Front Stalls, with 3-4 steps leading up to the Coffee Shop.
The Royal Stalls offers one wheelchair position at seats Q22 and Q23. The back two rows of this section are entirely step-free from the main entrance, while rows P to H have one step per row.
For Front Stalls access, use the entrance at the rear of the theatre, next to The Real Greek. Follow the passageway to the ‘Theatre Royal Windsor, Stage Door’ sign, press the grey button by the door, and a Front of House team member will assist you.
For more information, send us an email:
Alternatively, call our Box Office Team on 01753 853 888 for assistance.
RELAXED PERFORMANCES
Relaxed performances are adapted for families with children with an Autistic Spectrum Condition, individuals with sensory and communication disorders, those with learning disabilities and anyone who would benefit from a more relaxed environment.
They aim to reduce anxiety, encourage self-expression, and create an enjoyable experience for all.
A Relaxed Performance adapts the traditional theatre experience to be more inclusive and comfortable.
• Lighting is adjusted to avoid bright flashes, with house lights kept low.
• Sound levels are reduced, and any loud or potentially frightening elements are softened or removed.
• You are free to come and go as needed, and leaving your seat is okay.
• There’s no expectation to stay quiet – self-expression and noise are welcome.
• Additional staff will be available for support.
If you require accessible seating or wheelchair space, please call our Box Office Team to book (01753 853 888).
Upcoming Relaxed Performances: