Accessible performances
Theatre Royal Windsor is committed to making its shows accessible to all and programmes a variety of enhanced performances for patrons with additional needs. Wheelchair access for front stalls can be gained at the back of the building via stage door.
ACCESS SCHEME
Our Access Scheme makes it easier for you to book accessible seats, companion tickets and facilities. It will also ensure our customer-facing staff teams have the information they need in order to make sure you can enjoy first-class customer service.
To become a member of the Theatre Royal Windsor Access Scheme, please complete the registration form:
Access Scheme registration form
or
Please let us know the show and the date you wish to attend and one of our team will be in touch. Please note that we do ask for proof of eligibility.
Alternatively you can write to us at:
Access Scheme
Theatre Royal Windsor
32 Thames Street
Windsor
Berkshire
SL4 1PS
AUDIO DESCRIBED PERFORMANCES
A described performance for the visually impaired, usually taking place on the final Thursday matinee of a production. The describer will explain what is happening, visually, on stage throughout the performance and this is relayed through a headset which can be hired from our theatre shop before the show for a refundable £5 deposit.
Please ensure that you book at least 24 hours in advance for this service and select the Audio Description ticket option when choosing your seats on our website. Alternatively please inform our Box Office team on 01753 853888 that you would like to utilise this service, as they will be able to assist with your booking.
Upcoming Audio Described Performances
COMPANION TICKETS
For all performances, a complimentary companion ticket is available for customers with a disability who are unable to attend unaccompanied.
Customers can fill out our Access Registration Form (above) or contact the Box Office Team by phone or email to sign up for complimentary companion tickets. Please note proof of Disability Living Allowance, Personal Independence Payment, Blue Badge, Severely Sight Impaired Registration or Sight Impaired Registration will be required.
Please contact the Box Office for further details about complimentary companion tickets:
ASSISTANCE DOGS
Please contact the box office if you are bringing an Assistance Dog with you. You will need seats at the end of a row. A Sales Advisor will let you know where the best place for you to be seated will be.
ASSISTED LISTENING
For more information send us an email:
BSL INTERPRETED AND CAPTIONED PERFORMANCES
From time to time we provide BSL interpretation of performances for deaf patrons. An interpreter stands at the side of the stage where they will interpret dialogue as it is spoken using British Sign Language. In a captioned performance, words will appear as they are spoken on a screen positioned above or to the side of the stage.
Upcoming BSL Performances
Please check back for details on future signed performances.
Please email the Box Office for further details on BSL:
RELAXED PERFORMANCES
Relaxed performances are adapted for families with children with an Autistic Spectrum Condition, individuals with sensory and communication disorders, those with learning disabilities and anyone who would benefit from a more relaxed environment.
Upcoming Relaxed Performances
If you require accessible seating or a wheelchair space, please call our Box Office Team to book (01753 853 888).
A Relaxed Performance relaxes some of the traditional ‘rules’ and format of theatre-going, for example:
Lighting levels are adjusted to remove any bright flashes and to keep house lights on low throughout the performance
Sound levels are reduced and any loud noises are softened or taken out. Similarly, anything that is potentially frightening in the content is also removed.
You will be free to come and go when you wish, and leaving your seat is ok.
There’s no need to sit quietly, as everyone will be allowed to express themselves and make as much noise as they like.
Additional staff will be on hand to assist in any way we can.
Indeed, the whole experience is designed to reduce anxiety, promote freedom of expression, and ensure a safe and enjoyable time.
Please contact the Box Office for further details on relaxed performances: